Customer Advocacy Specialist

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At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

Our Ideal Candidate

You are an operational problem solver with a demonstrated record of accomplishment. You collaborate cross-functionally, know how to maintain and create momentum and deliver the most current and relevant information at a moment’s notice. You are passionate about customers and customer relationships and you enjoy enabling sales. You can build strong relationships quickly across the company, and have a gift for managing information so that it is readily consumable and always reliable. You help foster a culture of excellence, are a trusted team member and top notch communicator who can build and maintain processes to support the success of the Customer Advocacy Team. You appreciate the importance of making sure sales has what they need… when they need it, all while keeping the customer informed and thanked.

Role and Responsibilities

Reporting to the Sr. Director of Customer and Experience Marketing, the Customer Advocacy Specialist will:

  • Schedule and manage all content and distribution; maintain monthly calendar of content and customer-related events
  • Facilitate customer asset development including the process of posting customer assets to the corporate website and sales portal.
  • Ensure corporate communications receives timely customer testimonials to promote at events and internal all hands meetings.
  • Provide the latest customer marketing assets to sales and field marketing by way of their respective newsletters.
  • Secure appropriate level customer speakers for regional and global events.
  • Maintain and update customer attributes in the reference database, including tracking requests and reference usage.
  • Create sales enablement content that instructs how to navigate, nominate and find references from within the reference tool. You are always championing the database and directing people to existing assets.
  • Report monthly on customer usage activity by contact and account, and on reference recruitment and fulfillment by product on a monthly basis.
  • Implement a model for consistently recognizing customer activity, track activity and send recognition.
  • Identify, document and develop standard methodologies to support the team's strategic goals.

Your Background

  • 3-5 years’ experience supporting customer reference programs or other cross-functional marketing teams requiring accurate data management and responsiveness.
  • Proficiency with Reference Management tools like ReferenceEdge, and experience with Salesforce.
  • A "customer first" approach and experience communicating with internal customers.
  • Clear and direct interpersonal communication skills.
  • Strong project management skills and operational excellence.
  • Experience bringing assets to completion reliably and repeatedly.
  • Highly organized and efficient.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

The typical starting Total Cash Compensation range for new hires in this role is between $89,000 and $122,400, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.

Additionally, this role is currently eligible to participate in Elastic’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please email candidate_accessibility@elastic.co.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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