Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.
Elastic has an amazingly loyal customer base who loves us and we want their voice to be heard. We move at a fast pace and act with a sense of urgency to enable sellers to meet their numbers and prospects to consume genuine and relatable customer stories. Elastic is looking for a Customer Advocacy Leader who will support the global Customer Advocacy Team. This person will help to operationalize the tracking and management of customer activity, ensure the reference database is current and accelerate customer assets through development. By marrying timely and effective stakeholder communication with nimble response, you will help us tell compelling stories, fulfill reference requests and consistently recognize customer advocates.
Our Ideal Candidate
You are an operational thinker with a demonstrated record of accomplishment. You collaborate cross-functionally, know how to maintain and create momentum and deliver the most current and relevant information at a moment’s notice. You are passionate about customers and customer relationships and you enjoy enabling sales. You can hit the ground running to build relationships across the company, and have a gift for managing information so that it is readily consumable and always reliable. You foster a sense of excellence, are a trusted team member and top notch communicator who can build and maintain processes to support the success of the Customer Advocacy Team. You appreciate the importance of making sure sales has what they need… when they need it all while keeping the customer informed and thanked.
Role and Responsibilities
Reporting to the Sr. Director of Customer and Experience Marketing, the Customer Advocacy Specialist will:
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