Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Grab, Goldman Sachs, ING, Microsoft, NASA, The New York Times, Wikipedia, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co
We are searching for an experienced team member to provide project management, creative tactics, ideas on industry and market needs and execution as our Sr. Specialist, Customer Advocacy - EMEA. This person will be a key part of our Marketing team and will be a lead contributor to our customer advocacy efforts, across our European, Middle East, and Africa (EMEA) region. Your area will include Germany, Austria, and Switzerland, as well as the Benelux and Nordics regions. You will report to the Manager of Global Customer Advocacy and help us cultivate and expand strategic relationships with our customer and community advocates across EMEA. You will also drive the production of customer story content highlighting our executive advocates and their respective qualitative business and technical successes.
We are a highly collaborative, grass-roots, and cross-functional company. To thrive, you will have a capacity to quickly learn and understand our sophisticated products and solutions as well as what our customers can do with them. You have direct experience cultivating customer advocates across job levels, with a concentration of technical and business leaders, and capturing their stories in the form of customer case studies, video testimonials, and conference speakers. You have empathy and passion for finding and nurturing advocates to thrive in their company, connect with their peers and build strong relationships with each other and the various teams at Elastic. You have expertise in navigating through a customer organization including top executives and corporate communications teams in order to establish long term relationships as they become more successful with our technology.
What You Will Be Doing:
What you Bring:
If you have a passion for our particular business (Search!) and love the community-driven aspect of our company, our customers and employees we’ll get along well. If you know a lot about data platforms, customer reference/advocacy tools and software systems, content analytics, and business value selling we’ll jump for joy. Make sure to tell us about that in your cover letter.
How to Apply:
Send us your resume and provide a cover letter introducing yourself and telling us why you’re interested in Elastic and this role. In the cover letter also include a sentence or two about what you think of Our Source Code. Be prepared that before the hiring manager interview we will ask for samples of customer stories you’ve produced.
Our search might be focused in certain areas, but we are looking for great talent across the globe/region and we will consider candidates that are not residing in the locations listed below.
Target locations: EMEA - Distributed
Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.
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