Customer Advocacy Lead - EMEA

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Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Grab, Goldman Sachs, ING, Microsoft, NASA, The New York Times, Wikipedia, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co

Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, Verizon, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co

We are searching for an experienced team member to provide project management, creative tactics, ideas on industry and market needs and execution as our Sr. Specialist, Customer Advocacy - EMEA. This person will be a key part of our Marketing team and will be a lead contributor to our customer advocacy efforts, across our European, Middle East, and Africa (EMEA) region. Your area will include Germany, Austria, and Switzerland, as well as the Benelux and Nordics regions. You will report to the Manager of Global Customer Advocacy and help us cultivate and expand strategic relationships with our customer and community advocates across EMEA.  You will also drive the production of customer story content highlighting our executive advocates and their respective qualitative business and technical successes.

We are a highly collaborative, grass-roots, and cross-functional company. To thrive, you will have a capacity to quickly learn and understand our sophisticated products and solutions as well as what our customers can do with them. You have direct experience cultivating customer advocates across job levels, with a concentration of technical and business leaders, and capturing their stories in the form of customer case studies, video testimonials, and conference speakers. You have empathy and passion for finding and nurturing advocates to thrive in their company, connect with their peers and build strong relationships with each other and the various teams at Elastic. You have expertise in navigating through a customer organization including top executives and corporate communications teams in order to establish long term relationships as they become more successful with our technology. 

What You Will Be Doing:

  • Developing Advocates for events in EMEA. Sourcing and preparing customer  speakers for our conferences and marketing events in EMEA, with a concentration in DACH, Nordics, Benelux, and Italy. Traveling to such events will be a part of the role in order to provide in-person support for our speakers as well as to proactively gather additional stories from attendees and local advocates.
  • Metrics-based story telling. Working with our business and executive advocates across EMEA to extract and produce stories that describe great business results and outcomes. Whether it’s ROI, MTTR reduction, or simply time and money saved, you will partner with our customers to shine a light on their business successes helping connect them with fellow business buyers across our community.
  • Building a broad-base of strategic Customer Advocates and content. Build and implement a regional approach to Customer Advocacy and Reference marketing with our Marketing, Product Marketing, Regional Marketing, Sales, Product Management, Engineering, and Professional Services teams to help craft the next phase of Elastic’s future. You’ll work with people in these other teams to develop and execute on an overall plan to capture local customer content. That content will include customer success stories, guest blogs, video testimonials, webinars, and whatever else we dream up,  in their local language.

What you Bring:

  • Eight to ten years customer-facing marketing and communications experience in the B2B enterprise software space, preferably in open source, data, search, or analytics
  • Experience cultivating customer advocates, including CXO or other business leader-level individuals, and producing customer story, video testimonials, and/or conference speaker content across EMEA.
  • Ability to succinctly summarize the business success metrics of a customer story in order to enable the field and other teams to better use our content.
  • Strategic thinker, with the ability to translate company and product direction into effective customer communications, project deliverables and plans
  • Demonstrated ability to work in a team-oriented, fast-paced, distributed and dynamic environment
  • Good understanding of customer advocacy, customer experience, content analytics, demand generation, social marketing, and customer journey 
  • Demonstrated success in a similar role and a fantastic track record of building a diverse base of customer advocates across all job levels and industry verticals
  • Experience working with software customers in a variety of industries such as financial services, government, telecommunications, healthcare, technology, automotive, manufacturing, retail, and more
  • Familiarity with technology tools that support customer marketing programs and processes
  • Familiarity with sales methodologies and approaches
  • A savvy, respectful, communicative professional who has a passion for cultivating cross-functional partnerships
  • Comfort doing data-enhanced analysis, including what content and stories you prioritize capturing and sharing with team management
  • Attention to detail while exhibiting great creative and critical thinking and crystal clear communication skills
  • Bi-lingual in English and either French, German, Polish, or Russian. Spanish and/or Italian. Fluency would be a huge bonus!
  • Efficiency and expediency under pressure while keeping a friendly and open demeanor. You’re resilient!

Bonus Points:

If you have a passion for our particular business (Search!) and love the community-driven aspect of our company, our customers and employees we’ll get along well. If you know a lot about data platforms, customer reference/advocacy  tools and software systems, content analytics, and business value selling we’ll jump for joy. Make sure to tell us about that in your cover letter.

How to Apply:
Send us your resume and provide a cover letter introducing yourself and telling us why you’re interested in Elastic and this role. In the cover letter also include a sentence or two about what you think of Our Source Code. Be prepared that before the hiring manager interview we will ask for samples of customer stories you’ve produced.
Our search might be focused in certain areas, but we are looking for great talent across the globe/region and we will consider candidates that are not residing in the locations listed below.
Target locations: EMEA - Distributed

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.


Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary.
  • Health coverage for you and your family in many locations.
  • Ability to craft your calendar with flexible locations and schedules for many roles.
  • Generous number of vacation days each year.
  • Double your charitable giving — we match up to 1% of your salary.
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave.

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

When you apply to a job on this site, the personal data contained in your application will be collected by Elasticsearch, Inc. (“Elastic”) which is located at 800 W. El Camino Real, Suite 350 Mountain View, CA 94040 USA, and can be contacted by emailing jobs@elastic.co. Your personal data will be processed for the purposes of managing Elastic’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Elastic, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Elastic to help manage its recruitment and hiring process on Elastic’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at privacy@elastic.co. Elastic’s data protection officer is Daniela Duda, who can be contacted at daniela.duda@elastic.co. We plan to keep your data until our open role is filled. We cannot estimate the exact time period, but we will consider this period ended when a candidate accepts our job offer for the position for which we are considering you. When that period is over, we may keep your data for an additional period no longer than 3 years in case additional opportunities present themselves in which yours skills might be better suited. For additional details, please see our Elastic Privacy Statement https://www.elastic.co/legal/privacy-statement.

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