Cloud - Technical Lead - Billing

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Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Grab, Goldman Sachs, ING, Microsoft, NASA, The New York Times, Wikipedia, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co

About The Role

The Cloud team is responsible for the development of products such as Elastic Cloud Enterprise, Elastic Cloud on Kubernetes as well as the operation of our Elastic as a Service offering. The SaaS offerings are built on top of the cloud-products.

We are looking for a technology and engineering leader to help us realize our Cloud team’s goals. You will be responsible for technical design for new features and improving existing subsystems, and work with several functional areas in Cloud. Your responsibilities will include technical leadership that will enable Elastic products to be metered, reported for usage, and generate monthly invoices. The areas you will work with are impactful to Elastic - they contribute to Elastic’s SaaS consumption-based billing platform, chargeback features for on-premise product, and integration with AWS/GCP/Azure marketplaces. The data ingestion system we build to power these features process a critical stream of events with low-latency and real-time requirements.

You will participate in roadmap and project planning efforts and will have ownership for delivering it. You’ll be participating in project management efforts as the teams execute on plans, and you’ll have a role in communicating progress and status to various teams at Elastic.

Some of the things you'll work on

  • Guide cross-team designs and help create a Cloud-wide high level architecture
  • Support Area Leads in building roadmap (up to 3 months) in the future for their Area
  • Spend time attending weekly meetings for Areas managed by other Tech Leads
  • Be an expert on what’s going on in their own Areas. Have a basic knowledge of what’s going on it other Areas. Contribute to discussions across Cloud
  • Ownership for technical quality of the code (design, test, etc) across multiple Areas, and provides feedback to the team to align the team with development processes
  • Works with managers to provide feedback on people for performance reviews and career development purposes.
  • Provide technical leadership across several functional areas in the team like metering, usage reporting, billing and invoicing, and marketplace integration across all products in Elastic
  • Work with Product Management to define new consumption models that will increase the flexibility of our SaaS offering, attracting more users. Your contributions will play a role in improving our conversion rates, and improving upgrades to higher subscription tiers
  • Work on a global scale, with all the major Cloud hosting providers: AWS, GCP, Azure, IBM Cloud etc and their marketplace solutions.
  • Work on creating a stable, scalable and reliable data ingestion pipeline built using Elastic products to harvest usage and telemetry data from multiple products.
  • Be a contact point in Cloud for other teams within Elastic. Examples include helping Support with difficult cases or consulting the Elastic Stack engineers with designing new features in a Cloud compatible way
  • Understand our company strategy and help translating it into technical terms and guide our Cloud product’s direction to realize it
  • Create technical designs and build POCs for new efforts, validating a wild idea works before committing to it
  • Collaborating with other Tech Leads on the Cloud team and across Elastic to align priorities and roadmaps, and make appropriate technology choices and compromises
  • Help the team define coding practices and standards

What you will bring along

  • Previous experience providing pragmatic technical leadership for a group of engineers
  • Previous experience in a role with ownership for technical direction and strategy, preferably in a start-up or scale-up environment
  • Experience designing data pipelines that ingest logs or metrics data from distributed systems
  • Proven experience as a software engineer, with a track record of delivering high quality code, preferably in Python, Java or Go
  • Experience implementing or deep knowledge of consumption-based SaaS billing platforms with features like overages, discounts, monthly and annual models, etc
  • Previous experience working with various partners outside of Engineering such as IT and Finance Operations teams
  • Technical depth in one or more technologies relevant for SaaS (orchestration, networking, docker, etc.)
  • Deal well with ambiguous problems; ability to think in simple solutions that reduce operational overhead and improve code maintainability
  • Interest in solving challenges in SaaS billing platform, in terms of accuracy, scale, and features that make users life easier

Nice to have

  • Experience with Elasticsearch as a user - understanding data modeling, aggregations and querying capabilities
  • Experience integrating applications with AWS, GCP or Azure marketplace solutions
  • Integrating with Cloud billing providers such as Stripe or Zoura

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving — we match up to 1% of your salary
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

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