Observability - Application Performance Monitoring - Senior Product Manager -


Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

The Observability team is in charge of developing solutions that focus on application developers and engineers that run infrastructure and services supporting these applications. Elasticsearch is an efficient datastore for logs, metrics, and application traces, supporting the three pillars of observability. The Observability team builds and maintains solutions that make getting insights from this data turnkey and efficient, such as our APM, Infrastructure Monitoring, Logs, and Uptime solutions. When developing these solutions, we think about the problem end-to-end: how do we automatically collect data from common data sources, how do we store it efficiently in Elasticsearch, how do we present this information to the user, how do we correlate and enhance across data sources, what actions do we take on the insights from the data? All of these aspects are important in bringing a turnkey solution to the market. 

As a Product Manager responsible for the Application Performance Monitoring (APM), you'll be responsible for taking the Elastic APM solution to the next level. The job will require regular collaboration with external and internal customers, sales and solution architects, marketing, designers, engineers, machine learning and other teams. As a customer advocate you will be responsible for learning about and  transforming customer needs into roadmap features, and then actively driving those features from inception to release and adoption.

We are proud to be recognized by Gartner as Visionary in 2021, which is just the beginning for us. Elastic APM is uniquely positioned to deliver end-to-end observability experience and leverage everything from traces, logs and infrastructure metrics to RUM and synthetics to enable our customers to identify and troubleshoot any issues or measure business outcomes with Kibana.

If you're passionate about APM, and want to work on an open source APM product with the Elastic Stack, this job is for you!

What you will be working on

  • Define product vision and go-to-market strategy
  • Regularly engage with internal and external customers to understand their needs, priorities and challenges; together with the team develop and validate new ideas and designs; collect feedback about existing features and ways to expand adoption of Elastic Observability.
  • Work with engineers and designers to scope and define compelling features and drive them from inception, design to release and validation.
  • Prioritize roadmap features by working with customers, internal teams, and the community.
  • Define and track KPIs focused on product and feature adoption.
  • Develop differentiated messaging around Elastic APM.
  • Enable sales, marketing, and partners to speak effectively to the APM use case.
  • Be the public spokesperson for Elastic APM at internal and external events.

Who you are

Your Prior work experience

We value diversity! We encourage individuals with a variety of observability practitioner backgrounds to apply for this position, for example:

  1. Product manager with experience of managing complex technology product(s) end-to-end.
  2. Pre-sales engineer or solution architect primarily focused on observability and application monitoring products with hands-on experience monitoring modern services at scale.
  3. SRE/DevOps/CloudOps experienced with automating and managing distributed services during their prime time.

Other things you bring along: 

  1. 2+ years hands-on experience in the APM/Observability products and leading vendors, both from a technical and strategic standpoint.
  2. 3+ years in product management with specific focus on APM is a big plus.
  3. Familiarity with building and/or managing modern applications in production environments at scale.
  4. Excellent verbal and written communication skills.
  5. Experience scoping and defining requirements for full-stack products.
  6. Ability to work in a distributed team throughout the world.
  7. Familiarity with the Elastic Stack is a plus but not required.
  8. Desire to learn and help others to grow.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

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