Channel Program Manager, APJ (R6808)

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Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

The APJ Partner Ecosystem team is looking for a Program Manager to join us in Singapore. The Channel Program Manager will be responsible for the design, management & execution of Elastic’s Channels Partner Programs across the APJ markets. In addition to the partner programs, the Channel Programs Manager will manage deal registration, sales engagement and partner success programs and support partner events.

You will work closely with regional Distributors and Elastic Partner Managers on program implementation and execution.

Responsibilities

Collaborate across Ecosystem teams in APJ to gather requirements for Programs
Support the development and management of Partner Programs such as incentive, MDF, Reseller, Services, Alliances, Deal Registration and other programs
Develop program guides that details requirements and benefits, terms and conditions, etc.
Support contracting / agreements related work streams, and collaborate with legal, finance, accounts payables teams etc
Support communications to the channel via portal, newsletters, social channels.
Design and launch sales / channel / partner rules of engagement.
Design & launch field enablement for Partner Program elements such as, Incentives, Rules of Engagement, Deal Reg, How to Partner, etc.
Collect and manage feedback from channel partners into the ongoing roadmap for the Channel Program.
Work cross functionally with sales operations, marketing, finance, enablement and technical teams to secure, operationalize and manage all the committed benefits to the partners.
Document policies and processes to support all aspects of the program and enable global execution.
Manage a team of partner quoting analysts, and drive a seamless transaction experience for customers and partners
Establish and track metrics of the programs, run a quarterly compliance process with the Channel & Alliances field.
Manage and measure the results of programs. Iterate to improve.
Lead programs for individual role specific areas of focus. These could include, SMB / MM segment, partner types (e.g. distributors), communications / portal, regions / emerging markets, etc.

Required Skills

Bachelor’s degree with demonstrated progressive experience in channel programs.
Experience building and managing a partner program, preferably in the SaaS space
Excellent communication, analytical and organisational skills.
Execution & outcomes focused
Great project & program management skills, ability to leverage, manage & lead virtual teams

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Double your charitable giving - We match up to $1500 (or local currency equivalent)
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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