Partner Order Support Analyst (R8127)

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Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

What You Will Be Doing:

We are looking for an outstanding, individual who uniquely combines interpersonal skills to work cross-functionally within the organization.

  • Responsible for understanding and implementing the workflow, processes and business practices for partners, with strict alignment to Elastic’s compliance framework
  • Acts as a first point of contact for partners/channel representatives and liaison with external and internal stakeholders every day to support partner transactions
  • Continually provide insights and look for opportunities to improve the process.
  • Ability to identify and differentiate the key components of problem statement, generate a range of creative solutions, evaluate them and deliver the best outcome.
  • Work closely with the partners, Elastic Partner Managers and Account Execs to report on all aspects and support the execution of new initiatives to drive growth.
  • Work across EMEA time zones ensuring adequate coverage for partners across European market.
  • Maintain the highest levels of integrity, driving adherence to Internal controls framework and ethical business practices
  • Adhere to agreed SLAs around turnaround and accuracy levels for quoting / pricing activities
  • Timely follow-up around approvals, operational issues

What You Bring With You:

  • Exceptional communication (written and verbal) skills with the ability to work independently and as a team
  • Actively collaborates with team members, understands the dynamics and supports flexibly
  • Seeks opportunities to improve the process and offer suitable solutions
  • Constantly reviews performance with senior management to identify areas of development
  • Can think on their feet in a constantly evolving environment and deliver ideal results.
  • Ability to gather process guidelines and deliver tasks independently
  • Identify and prioritize partner needs and constraints.
  • Adopts a professional approach to partners, acts reliable and delivers results accordingly
  • 1 to 3 years of relevant work experience in a customer-centric role
  • Experience working in an operational role, especially managing third-party relationships is a plus

 

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Please see here for our Privacy Statement.

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