Director of Billing, Credit and Collections

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Elastic is an open source search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

We are looking for a leader with a proven track record in building and maintaining best of class Billings, Credit and Collection teams and processes. You will be leading a global team in a rapidly growing software company which operates with 20+ subsidiaries and a truly global client base.

What You Will Be Doing:

  • Establish and implement a formal credit process with an emphasis on flexibility, scale and growth
  • Drive continual automation and measurement against critical metrics for our billing processes, including both our proprietary and cloud businesses
  • Lead a team to handle a global collection process in a rapidly growing company, utilizing industry leading practices and success indicators
  • Partner with the sales team to resolve customer issues and collaborate with sales on business process improvement
  • Create relationships with collection agencies and legal partners to further enhance the collection efforts
  • Design and maintain all reporting, forecasting and metrics to report on the performance of the department
  • Hire, mentor and develop a growing team

What You Bring Along:

  • Demonstrable experience of leading a successful global credit, collection and billings team
  • Experience of a cloud billing structure at scale
  • Experience in establishing credit policies and limits in a worldwide setting
  • Superior verbal and written communication skills
  • Extraordinary business relationship and collaboration skills
  • Analytical mindset with an emphasis on building and designing scalable processes

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please email candidate_accessibility@elastic.co.

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