Senior Analyst - Accounts Receivable

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

The responsibilities of the Senior Collections Analyst will be to manage and resolve Unapplied Cash payments, prepare weekly/monthly reports and handle collections on a portfolio of business-to-business accounts. This individual should possess strong time-management and communication skills and be able to prioritize key tasks.

What you will be doing:

  • Review Unapplied Cash Report to resolve and provide posting directions to the Cash Applications Team. Process refunds, as needed
  • Perform weekly and monthly data analytics for the A/R Collections Department
  • Contact customers, via email or phone, to secure payment on an assigned portfolio of accounts
  • Negotiate payment plans, when required, on delinquent accounts
  • Confer with the sales team to resolve customer disputes delaying payment
  • Perform account reconciliations, as needed, to resolve any account discrepancies
  • Process customer credit card payments. Address any credit card declines with the customer
  • Respond to customer inquiries within a 24 - 48 hour time period
  • Prepare and review weekly collection reports to determine collection strategies to assist management with cash forecasting goals
  • Review progress of Key Performance Indicators with management, with a focus on continued improvement

What you bring along:

  • A Bachelors Degree in Finance, Accounting or Business
  • 3-5 years of experience in business-to-business Accounts Receivable Collections
  • Demonstrated Excel skills with knowledge of pivot tables and V-lookups
  • Excellent organizational and time management skills
  • Strong customer service skills with the ability to collaborate with colleagues and customers
  • Good organizational skills with a strong attention to detail
  • Comfortable with managing multiple priorities
  • Excellent written and verbal communication skills
  • Ability to work in fast-paced environment with high level of accuracy, both independently and in a team environment.
  • Preferred: Experience with Netsuite, Salesforce, and G Suite #
Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

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